[Solved] One of the AirPods Pro is not working

If you always thought Apple gadgets never fail… you are quite wrong. Sure, Apple’s technologies can impress, but it’s still created by humans in China, not by alien’s from Alpha Centauri… So? As everything in this world, it may fail for no specific reason! In this article I want to share a story of one failed AirPods Pro and how I managed to “fix it”.

Long story short, my wife complained that one of her AirPods Pro is not working (to be exact – the Right one).

Below are the steps that I followed in order to solve the problem.

Software issue of AirPods

I was pretty sure the problem with not working AirPod was related to software side… So I tried to reset AirPods to factory settings.

Frankly saying, it’s probably the only thing you can do, and in most cases it solves the problem. So, this is the first step you should try.

How to Factory Reset Apple AirPods?

  • 1 Put both AirPods back to the charging case and close the lid
  • 2 After 30 seconds open the lid of the case
  • 3 Press and hold Setup button for at least 15 seconds
  • 4 Wait for the status light to flash amber, then white
  • 5 Release the Setup button and reconnect AirPods

To reconnect AirPods, bring it closer to your device and open the lid of charging case.

If after holding the Setup button for 15 sec., the status light flashed only with amber color (not white), looks like there is a hardware issue with your AirPods. This is exactly how my AirPods were flashing.

I hope your problem is sorted by now… if not, try the next step.

Hardware issue of AirPods

When I realized there is nothing wrong with AirPods software side, I started digging deeper.

By listening to one of AirPods at a time, I spot that broken AirPod doesn’t make any sounds at all, when a good one was making slightly hissing sound, when inserted in my ear. It’s a transparency mode, which “plays” some noise.

Obviously I double checked if the right earphone was fully charged. And triple checked by charging it again and again. Nothing helped. Looked like the right AirPod Pro just died.

I remember my son dropped either of them on the floor, but after that they still worked OK.

So the decision was to buy a replacement AirPods and pair it with remaining original setup. Here you have few options… which I described in more details below.

How I got a replacement AirPods Pro for only 40$?

As I’ve just said, you have few options as where to get a replacement AirPods from.

OPTION 1: Officially from Apple

If your AirPods are still covered by Apple One Year Limited Warranty or AppleCare+, it’s better and cheaper (free) to ask Apple for replacement. You can get your AirPods serviced either in one of the Apple stores, or by posting it directly to Apple (you have to comply with certain conditions – see this link).

If the warranty already expired, the following fee will be applied:

  • AirPods Pro replacement – 89$ each
  • Wireless Charging Case for AirPods Pro – 99$
  • AirPods replacement – 69$ each
  • Wireless Charging Case – 79$

As for me it is rather expensive… moreover there is no official Apple Support in my country yet.

So, for those people like me there is an OPTION 2 – to buy a used (but not abused) one.

OPTION 2: From E-Bay or any other local private advert websites

Most probably eBay will be your solution. I’ve just searched for “AirPods Pro right” on eBay and got a lot of offers.

I was not in rush to repair my AirPods, so was waiting for a good deal. Those, who search – find. The guy was selling exactly what I needed for as much as 40$. I asked him a story behind this AirPods, and he replied that he found it on the street. Believe it or not… but I went for it. The only thing we agreed about, is that I will pay money at the post office after checking the goods (money return service).

Here is short check list when you buy used AirPods:

  • Make sure you buy ORIGINAL AirPods… not a Chinese copy (should be stated in ad description, double check with a seller)
  • Check if it’s the same model as your AirPods (the model number can be found on each earphone, super tiny grey writing)
  • Try to check AirPods at the post office before paying money (or agree to money return if you don’t like it)

    During the function test of Right AirPods Pro I was about to buy, I put it in charging case and tried to do a Factory Reset (see Software Issue part above). Unfortunately I managed to play each AirPod individually, but not together… they didn’t synchronize.

    Later at home I managed to sync AirPods together… and here is how!

    How to pair a replacement AirPods?

    Hopefully by now you have a new and shiny replacement AirPods… How to pair it with an existing one and a case? Good question… which made to dig even deeper.

    AirPods firmware difference - not working

    As mentioned before, my “new” and “old” AirPods didn’t want to work properly. Each of them separately would play the music, but never together.

    By checking the info page, I figured out that the Firmware Version of “replaced” Right Side AirPod (ver.3A283) is not the same as the Left Side (ver.3E751). So obviously, it was necessary to update it.

    In one of the previous articles I already described how to update AirPods firmware… But only for you, there is a short guide below.

    How to update firmware of AirPods?

    • 1 Put both earphones in charging case
    • 2 Connect charging case to a charger with lightning cable
    • 3 Leave the charging case close to your iPhone for few hours (better overnight)

    Just give it some extra time for Apple Magic to happen. The firmware update is a fully automated process.

    Check your AirPods later and do a quick Factory Reset if necessary.

    After that you’re free to go… It all should work now.

    Hey! I hope I was helpful today!? If so, I really need your help… Just pick one or two:
    1. Help me out of “prison” – DONATE
    2. Make me famous – SHARE in SOCIALS

Leave a Comment